Driver Management & HR · Word template
Free Driver Investigation History File
The file 49 CFR 391.53 requires for a new hire — a written record of each previous DOT employer contacted, the date, and the safety history they returned.
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What you get
- A per-employer investigation record carrying the three elements 391.23(c)(2) names: the previous employer's name and address, the date contacted or attempts made, and the information received
- A fields block for the accident data 391.23(d) requires the request to cover, plus the specific return-contact details the rule says the request must contain
- A separate drug-and-alcohol section for the 391.23(e) questions, kept apart because 391.53(a)(1) withholds that data from your insurer
- A place for the driver's written part 40 consent, which 391.53(b)(1) requires the file to hold
- A good-faith-effort block for the employer who never replies, and for the applicant with no DOT-regulated employment at all
- A retention and access header stating the 391.53(c) clock and the controlled-access condition
How to use it
- 1
Open a file the day the driver starts — 391.23(c)(1) gives you 30 days from the employment start date to have the replies, or documented good-faith efforts, in it.
- 2
Before any hiring decision, give the driver the written notice 391.23(i)(1) requires, covering their right to review what previous employers send, to have errors corrected, and to attach a rebuttal.
- 3
Get the driver's written consent meeting § 40.321(b) before you ask a previous employer the drug-and-alcohol questions, and file the copy — without it, 391.23(f)(1) bars you from letting the driver operate a CMV.
- 4
Contact every employer who had the driver operating a CMV in the previous three years, by whatever method you judge appropriate — 391.23(c)(2) accepts interviews, telephone, or letters, but it requires a written record of each one either way.
- 5
Write up the non-responders too. A failure to contact an employer, or their failure to supply the history, has to be documented; an applicant with no DOT-regulated employment in those three years needs documentation that no investigation was possible.
- 6
Keep the file in a secure location with controlled access, use it only for the hiring decision, and hold it for as long as the driver is employed plus three years.
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Driver Investigation History File
File control (391.53(a), (c))
- Driver name
- Employment start date
- Date file opened
- Retain until
- Stored where / access controlled by
- Driver's written notice of review, correction and rebuttal rights — date given
The 30-day clock in 391.23(c)(1) runs from this date, not from the application.
391.53(c): as long as the driver is employed by this carrier, and three years after that.
391.53(a) requires a secure location with controlled access, limited to those involved in the hiring decision or who control the data.
391.23(i)(1) requires this before any hiring decision, via the application form or another written document.
Driver consent (391.23(f)(1), 391.53(b)(1))
+3 more fields in this section
Previous employer record — repeat for each (391.23(c)(2), (d))
+9 more fields in this section
Drug and alcohol inquiry — keep separate (391.23(e))
+7 more fields in this section
Good-faith effort and no-history documentation
+3 more fields in this section
Driver review, correction and rebuttal
+4 more fields in this section
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Frequently asked questions
Quick answers to the questions buyers usually ask once the category, software, or rollout details start getting more specific.
No — it is a second, separate file. The driver qualification file under 49 CFR 391.51 holds the application, the MVR, the medical certificate and the annual review note. The driver investigation history file under 391.53 holds only the safety performance history investigation from 391.23(d) and (e), and 391.53(a) requires it be kept in a secure location with controlled access because of what is in it. Carriers that merge the two usually end up with drug-and-alcohol responses sitting in a file their insurer can read, which 391.53(a)(1) does not permit.
391.23(c)(1) sets 30 days from the date the driver's employment begins — not from the application, and not from when the previous employer eventually replies. If a previous employer has not responded by then, what goes in the file is your documented good-faith effort to reach them. Any time taken up by the driver exercising their review or rebuttal rights is explicitly separate from that 30 days and does not extend it.
391.53(c) requires the safety performance histories received for a driver who is hired be retained for as long as that driver is employed by the carrier, and for three years after that. That is an open-ended clock rather than a fixed term — a twenty-year driver's file is retained for twenty-three years.
Then you document the attempts. 391.23(c)(2) requires a written record of each previous employer contacted or of the good-faith efforts to do so, and failures — either to reach them or of them to supply the history — must be documented. 391.23(c)(3) also points you at the § 386.12 complaint procedure for reporting a non-responding employer to FMCSA, and says to keep a copy of that report in this file as part of the good-faith evidence.
You still open the file. 391.23(c)(4) requires documentation that no investigation was possible to be placed in the driver investigation history file within the same 30 days. An empty file is a finding; a file containing a dated note that there was no DOT-regulated employment in the preceding three years is not.
Only partly, and only for some of them. Since 6 January 2023, employers subject to § 382.701(a) must use the Drug and Alcohol Clearinghouse to meet the 391.23(e) inquiry with respect to FMCSA-regulated employers. It does not cover employers regulated by another DOT mode — 391.23(e)(4)(ii) requires those be asked directly — and where an applicant subject to follow-up testing has not completed all of it, 391.23(e)(4)(i) requires requesting the follow-up testing plan from the previous employer.
Related guides & tools
- Driver Qualification File (DQF) Checklist
- MVR (Motor Vehicle Record) Review Log
- FMCSA Clearinghouse Query Log
- Driver File Audit Checklist
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