Fullbay review and pricing
Fullbay is repair shop software for heavy-duty truck and trailer work, and it bills the shop rather than the fleet. It publishes its rates, which almost nothing else in this category does. The trap sits one line below the headline: $188 a month covers one full user, and a five-person shop pays $544.
Fullbay in brief
Fullbay is repair shop software for heavy-duty truck and trailer work, and it bills the shop rather than the fleet.
- Price
- $188 per shop per month · Per shop plus per full user
- Best for
- Heavy-duty shops billing repair work
- Watch out for
- The seat model is the real cost and it is the easiest thing here to under-budget.
The short answer
Buy Fullbay if you run a heavy-duty repair shop that invoices customers, and you want service orders, technician labour time, parts and invoicing in one system. The published rates are the reason it belongs on a shortlist at all: Basic $188 a month, Pro $258, Elite $318, checked 30 September 2026, so you can build a budget before a sales call.
Skip it if you maintain your own fleet and never raise an invoice, because Fullbay prices per shop and per seat while fleet maintenance tools price per vehicle. Skip it too if your estimating runs on Mitchell 1, unless you accept Elite at $318 a month as your floor rather than the $188 on the card.
Where Fullbay fits
Fullbay is shop software, not fleet software, and that distinction decides the purchase. It bills the repair business: a service order opens against a customer's unit, technicians clock labour to it, parts come off the shelf and out of inventory, and the job closes as an invoice. If nobody in your operation sends a repair invoice, this is the wrong category and you should start with fleet maintenance software instead.
The narrowing inside that category is heavy duty. Fullbay's reference data is built around Class 7 and 8 work: the MOTOR 4-8 labour guide arrives at Pro, and Mitchell 1 ProDemand, TruckSeries and the MOTOR Truck Service Guide arrive at Elite. A shop quoting brake work on tractors off a light-vehicle labour guide is guessing, and that licensed data is the practical reason a diesel shop pays more here than a car shop pays elsewhere.
The fit is a shop of roughly three to fifteen full users where labour time is the product. Headcount drives the bill rather than vehicle count, so the shape of your payroll is the shape of your invoice. Three full users on Pro is $258 plus two at $109, which is $476 a month. Add two timesheet-only staff at $25 each and five people in the building cost $526.
What it replaces cleanly is the whiteboard, the paper repair order and the accounting file where someone retypes parts lines. Pro carries the QuickBooks integration, which is where most shops stop double-entering, and it carries the telematics and GPS integration so a fault code can land against a unit before the truck arrives. Keep a repair order template running for the first month anyway, because the handover from paper is where job history goes missing.
Fullbay does not replace a telematics platform and is not trying to. There is no GPS hardware, no dash camera and no hours-of-service logging, so a fleet that runs its own shop still buys Samsara or Motive for tracking and compliance and Fullbay for the bays. The Pro-tier telematics integration is the join between the two, and it is worth testing on your own device data rather than taking on a slide.
The honest comparison is against per-vehicle maintenance tools, and it is not close on shape. Fleetio bills a fleet you own, per vehicle per month, and RTA Fleet Management publishes $6 to $11 per asset per month on a 100-asset minimum, verified 30 September 2026. Both assume the vehicles are yours. Fullbay assumes they are somebody else's and that you are billing for the work, which is why its unit of pricing is a seat.
So the question is which side of the invoice you are on. A shop that bills third parties should price Fullbay on seats and on which labour guide its estimators open. A fleet maintaining its own trucks should price a per-vehicle tool first, and look at Fullbay only if it also runs a profit centre fixing other people's equipment.
Fullbay pricing
Fullbay publishes its prices, which is rare in this category. Checked on 30 September 2026, the pricing page lists Basic at $188 a month, Pro at $258 and Elite at $318, with an Enterprise tier that gives a phone number instead of a rate. Each of those figures buys one shop and one full user licence, so none of them is what a staffed shop actually pays.
The gap between the card price and the invoice is seats and reference data. Five things move the number:
- Full user seats. Each additional full user is $89 a month on Basic, $109 on Pro and $119 on Elite. A five-user shop on Basic pays $188 plus four times $89, which is $544 a month, or 2.9 times the advertised figure.
- Timesheet-only seats. Staff who only clock time cost $25 a month on all three published tiers, so splitting your roster between full and timesheet users is the cheapest decision on this page and the one most often missed.
- Which labour guide your estimating needs. MOTOR 4-8 arrives at Pro and Mitchell 1 ProDemand and TruckSeries at Elite, so Elite is a $130 a month step above Basic before you add a single seat.
- Items sold outside the tiers. Barcode scanning and the integrated card terminal are marked purchased separately, the AI Receptionist is an add-on at every level, and three of the MOTOR guides are add-ons rather than inclusions. None of them carries a published figure.
- Setup. The pricing page shows no implementation cost, but the terms of service state that any initial setup fee or professional services fee must be paid before Fullbay is obligated to perform that setup. Get it quoted, or confirmed as zero, in writing.
What the published rates compare against
Fullbay is one of the few vendors in maintenance and shop software you can price without a sales call, so the useful comparison is against the others that publish. RTA Fleet Management lists $6, $8 and $11 per asset per month on a 100-asset minimum, and Simply Fleet lists $3 and $5 per vehicle per month with a free tier to five vehicles, both verified 30 September 2026. Neither is shop software, which is the point. At 40 trucks, RTA's floor is $600 a month for 100 assets you do not own, while Fullbay's $258 Pro tier does not care how many trucks come through the door. Our pricing transparency tracker records which vendors publish a rate and which route you to sales.
What the contract says
Two Fullbay pages disagree about the term, and resolving that disagreement is the first thing to do with a sales rep. The pricing page footnote reads that all plans are on an annual agreement with convenient monthly billing. The FAQ says you can pay month to month without a contract. Both were live vendor pages on 30 September 2026, so ask which applies to your order form.
- Minimum term
- Disputed on the vendor's own site: the pricing page states an annual agreement, the FAQ offers month to month.
- Billing
- Monthly figures on the price card. On an annual agreement that is a payment schedule rather than the commitment.
- Early termination
- On a subscription term, all remaining fees accelerate and become immediately due and payable.
- Seat reductions
- Logins may not be removed or reduced during a subscription term.
- Setup fee
- Any initial setup or professional services fee is payable before Fullbay performs the setup.
- Data on termination
- No obligation to maintain or provide an export of your data, and Fullbay may dispose of it.
- Free trial
- None published. Evaluation is demo-led.
Fullbay offers customers the option of paying month-to-month without a contract, or locking in savings by switching to an annual contract. You are free to upgrade or downgrade the number of users on your plan, or even cancel your subscription, for any reason, when you are on a month-to-month plan.
Read that clause next to the pricing page footnote and you have your first demo question. If the answer is annual, two other clauses start to matter: remaining fees accelerate on early termination, and logins cannot be reduced mid-term, so a seat added in March is paid for through the following February whether that technician is still there or not. Export your service-order history on a schedule from the first week, because on termination Fullbay says it has no obligation to provide it.
What Fullbay gives up
The seat model is the real cost and it is the easiest thing here to under-budget. Vehicle count is irrelevant; the number of people who log in is everything. A shop that grows from three technicians to seven on Pro moves from $476 to $912 a month without touching the tier, and the terms say logins cannot be reduced during a subscription term, so that growth is one-way until renewal.
There is no fleet telematics here, which is a scope decision rather than a gap. No GPS hardware, no dash cameras, no hours-of-service logging and no driver inspection workflow for your own vehicles. A fleet that wants daily DVIRs feeding work orders is describing Whip Around or Fleetio, not Fullbay, and will end up buying two things rather than one.
The published rates stop being a complete price at the add-on line. Barcode scanning, the integrated card terminal, the AI Receptionist and three of the MOTOR guides are priced separately and none of them has a public figure. So the one corner of this category where a vendor prints a rate card still hands you an unpriced list, and a quote that looks close to $258 may not include what you assumed it did.
Offline work is explicitly your risk. The terms state that data entered into the mobile service while offline may not be transmitted to the service, and that the subscriber bears the risk that it may be lost or not properly synchronised. Back bays, wash bays and anywhere under a steel roof are where that bites, so walk the building with a phone during the demo instead of reading a coverage claim.
Your history is not guaranteed on the way out. On termination the terms say Fullbay has no obligation to maintain or provide an export, and may dispose of the content. For a shop whose service-order archive is its warranty evidence and part of its DOT paper trail, that is a problem to solve while you are still a customer. Schedule monthly exports and keep them somewhere you control.
Finally, there is no published free trial, so a demo is the whole evaluation. That matters less here than with a quote-only vendor, because at least the price is knowable, but it means you cannot test the parts workflow against your own stock before signing. Ask for a sandbox with your real part numbers loaded, and take the parts inventory tracker in so the session covers counting and reordering, not just ordering.
How Fullbay compares
Three of the six rows below publish a rate, which makes this an unusually checkable table for software of this kind. What the prices hide is that only two of these tools do the same job, so read the first column before the third.
| Tool | Best for | Price | Where it breaks |
|---|---|---|---|
| Fullbay | Heavy-duty shops that invoice customers for repair work | $188 to $318 per shop/mo | Seat charges at scale, no telematics, add-ons unpriced |
| RTA Fleet Management | In-house shops running 100 assets or more | $6 to $11 per asset/mo | The 100-asset minimum puts a hard floor under small fleets |
| Fleetio | Fleet maintenance where the vehicles are your own | Per vehicle, rate not published | Not shop software: no customer invoicing workflow |
| Whip Around | Driver inspections and DVIR compliance first | No live rate card | Maintenance and work orders sit on the Pro tier and up |
| Simply Fleet | Fleets under about 30 vehicles on a tight budget | Free to 5 vehicles, then $3 to $5 | No parts room, no shop invoicing, no API |
| Dossier | Established in-house shops that want on-premise | Quote only | Vendor site was unreachable at the last pricing check |
What to test in a Fullbay demo
Fullbay publishes no free trial, so the demo is your only look before an order form. The price is the part you already know, which frees the hour for the things the price card does not answer. Go in with these five asks and do not accept a slide for any of them.
- Settle the term in writing. The pricing page says annual agreement, the FAQ says month to month is available. Ask which applies to your order form, and get the answer on the form rather than in an email from a rep.
- Count your seats out loud and price them yourself. Separate full users from timesheet-only staff, then add the seat charges to the tier price. If the number you are quoted is the tier price, they have quoted one person.
- Name the labour guide your estimating actually uses. If it is Mitchell 1, your floor is Elite at $318 and the $188 figure is noise. If MOTOR 4-8 is enough, Pro at $258 is the tier to price.
- Ask for every add-on priced on the same page: barcode scanning, the card terminal, the AI Receptionist and any MOTOR guide you need. None of them has a published rate, so an unpriced add-on is an open cost in your budget.
- Run one service order end to end on your own data: unit in, labour clocked, parts pulled from inventory, invoice out, then a full export of the record. The export is the step that matters later, because the terms do not promise it at termination.
Fullbay questions buyers ask
How much does Fullbay cost per month?
Basic is $188 a month, Pro $258 and Elite $318, verified on Fullbay's pricing page on 30 September 2026. Each figure covers one shop and one full user licence. Additional full users cost $89, $109 and $119 a month by tier, and timesheet-only staff $25, so a five-user Basic shop pays $544.
Does Fullbay offer a free trial?
No free trial is published, so the demo is the only look at the product before an order form. Ask for a sandbox loaded with your own part numbers and unit records, then run a single service order from intake through labour, parts and invoice to a full data export.
Does Fullbay have a mobile app?
Yes, and technicians work service orders from it, which is how labour time gets clocked against a job rather than reconstructed at the end of the week. One caution from the terms of service: data entered offline may not transmit, and the subscriber bears the risk of loss. Test signal in the back bays.
What is the best shop management software?
There is no single answer, because shop management software splits by vehicle class and by who gets billed. Fullbay targets heavy-duty truck and trailer shops that invoice customers, and carries MOTOR and Mitchell 1 commercial-vehicle reference data on its upper tiers. A light-vehicle shop is a different market with different labour guides.
What is the best automotive shop management software?
Automotive and heavy-duty truck shop software are separate categories with separate labour guides, so a tool built for one estimates badly in the other. Fullbay sits on the heavy-duty side: Elite at $318 a month adds Mitchell 1 ProDemand and TruckSeries plus the MOTOR Truck Service Guide, all commercial-vehicle data sets.
What is the best software for semi-truck repair shops?
Semi-truck repair is Fullbay's stated target, and its published rates let you price the decision without a sales call: $188, $258 or $318 a month per shop as of 30 September 2026. The tier you need is set by reference data rather than shop size, so confirm whether your estimating depends on Mitchell 1.
What is the best software for managing heavy duty truck shops?
Choose on reference data and seat count rather than feature lists. Fullbay prices per shop plus per user, so a seven-technician shop on Pro pays $912 a month, not the advertised $258. Check whether the MOTOR 4-8 guide at Pro is enough, or whether Mitchell 1 at Elite is what your estimators actually open.
What is the best free software for a mechanic shop?
Fullbay has no free tier and no published trial, so it is not the answer here. In adjacent fleet maintenance software, Simply Fleet is free for up to five vehicles, verified 30 September 2026, but it carries no customer invoicing and no parts room, so it cannot run a shop that bills third parties.
What is the best free software for heavy duty truck repair?
Nothing credible in heavy-duty shop management is free, because the cost sits in licensed labour-time and parts reference data rather than in the software. Fullbay's cheapest published route is Basic at $188 a month, and that tier includes neither the QuickBooks integration nor the MOTOR 4-8 labour guide.
What is the best heavy duty truck diagnostic software?
Fullbay is not diagnostic software and does not read fault codes off a truck. It is the shop's work-order and invoicing system, and it licenses service data: MOTOR 4-8 at Pro, Mitchell 1 ProDemand and TruckSeries at Elite. Diagnostics still come from OEM or aftermarket scan tools alongside it.